By: Nicole Hedges, Principal Customer Success Architect,; Marquetta Drakes, Principal Functional Consultant,

It’s 2021. Most of us in the industry have been through a system implementation or two — or twenty — by now. We may have even executed part of it — or all of it — remotely in this digital age. That being said, we are still learning a lot about how to make virtual go-lives more successful every day.

This post will take a deep dive into a customer use case that broke the typical virtual go-live mold. This conversation with Nicole Hedges, principal customer success architect at, and Marquetta Drakes, a principal functional consultant at, covers the many insights and tips the Professional Services team learned as they implemented a customer twice on the other side of the world during a global pandemic.

The Professional Services team offer tips from a
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Lionheart Astro helps nonprofit, educational, and philanthropic organizations reach their full potential.

When you’re working to make the world a better place, it helps to have a champion — but not just any champion. You need a hero with a bold voice, lots of courage, and a heart of gold.

That’s Lionheart Astro. And if you’re a nonprofit, educational institution or philanthropy, they’re here to meet your unique needs.

Lionheart Astro helps nonprofit, educational, and philanthropic organizations reach their full potential.

Astro, Supercharged.

Lionheart Astro — an integral member of the Salesforce family of characters — is a supercharged version of Astro Nomical, and serves as your guide to all things

A noble advocate, Lionheart Astro is graced with extra doses of bravery and compassion — and, if we do say so ourselves, a super-snazzy lion suit.

Why a Lion?

Lions are both protective and social. They fight for … Read more

“Recognize the disruptions we all face, and act — don’t simply observe.”

This advice from Rick Shadyac, President of ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, speaks not only to how Shadyac has led the organization through the pandemic, but also to how ALSAC has evolved over its 60 year history to meet the moment and expand its footprint.

St. Jude was born out of founder Danny Thomas’ vision that no child should be denied treatment based on race, religion or a family’s ability to pay. Today, their impact is felt far and wide — St. Jude has treated children from all 50 states and from around the world, while ensuring that families never receive a bill from St. Jude. Treatments invented at St. Jude have helped push the overall childhood cancer survival rate from 20% to more than 80% since it opened more … Read more

The inability to pay for essential medical care is not just a significant problem for the uninsured, but also for people who have health insurance. Rising premiums, deductibles, copays, and coinsurance prevent many people from being able to afford the critical treatment they need. This is a substantial issue, with 58% of Americans having delayed or gone without essential medical care because of high out-of-pocket costs.

Since 2004, the PAN Foundation has worked to help underinsured people with life-threatening, chronic, and rare diseases get the medications and treatments they need by assisting with their out-of-pocket costs and advocating for improved access and affordability. I talked with Leena Patel, vice president of development at the PAN Foundation, about the organization’s life-saving work and how technology helps them accomplish their incredible mission.

Since 2004, the PAN Foundation has provided nearly 1 million underinsured patients with $4 billion in financial assistance.

How does Read more

As fall approaches, I find myself thinking about everything I have always loved about Dreamforce: new product announcements, customer-focused sessions where we learn from and celebrate our community’s success, and of course, the featured bands are always awesome. And while Dreamforce 2021 will look a little different than in years past, I’m excited to share how we are innovating to bring our community together this year.

With Salesforce+, Dreamforce 2021 is on demand for everyone, from anywhere! The Salesforce+ platform will feature all industries and keynotes, product innovations, and deep dive content. I can’t wait.

The opportunity for customers to experience this content from anywhere in the world got me thinking. What if we could also recreate the Dreamforce magic of connecting with experts, learning new skills, sharing experiences, and coming together as a community?

This is why, for the first time ever, we are hosting the … Read more