By: Nicole Hedges, Principal Customer Success Architect, Salesforce.org; Marquetta Drakes, Principal Functional Consultant, Salesforce.org
It’s 2021. Most of us in the industry have been through a system implementation or two — or twenty — by now. We may have even executed part of it — or all of it — remotely in this digital age. That being said, we are still learning a lot about how to make virtual go-lives more successful every day.
This post will take a deep dive into a customer use case that broke the typical virtual go-live mold. This conversation with Nicole Hedges, principal customer success architect at Salesforce.org, and Marquetta Drakes, a principal functional consultant at Salesforce.org, covers the many insights and tips the Professional Services team learned as they implemented a customer twice on the other side of the world during a global pandemic.