I do not mean re-engineering or even re-structuring. Maybe all we need is merely to invigorate the government system in order for it to achieve the maximum efficiency that is expected of it.
We have tried such modes of re-invention as re-engineering and re-structuring, at great cost in time and money, and yet improvements have not been substantial or palpable. The public continues to languish in long queues every time a license or a passport is needed. Bribes are ever pernicious and even more open today, like it is not anymore a secret that should be tucked inside the pocket or a key thrown into the deepest ocean.
The public continues to encounter lazy faces of public servants seemingly tired of their day job and daydreaming of life in beaches almost all day long. At the slightest error, the public who is merely seeking public service get squirmed at by